Question 1

How do credits work?

Accepted Answer

Credits power API and studio usage. Text-to-Speech has three models: Fonada V1 (system voices) at 10 characters = 1 credit, Klone V2 Pro (Voice Arena cloned/community voices) at 0.5 credits per character, and Klone V2 Flash at 8 characters = 1 credit, times the voice multiplier. Speech-to-Text: 1 second = 0.5 credits. Noise cancellation: 1 second = 0.3 credits. Video Dubbing: 5,000 credits per minute of source video. AI Podcast Studio uses Fonada V1 rates for system voices and Klone V2 Pro rates for cloned speakers.

Question 2

How is Text to Speech priced — Klone V2 Pro vs Flash vs Fonada V1?

Accepted Answer

Text to Speech is billed per model. Fonada V1 uses pre-built system voices at 10 characters = 1 credit (0.1 credits per character). Klone V2 Pro uses Voice Arena cloned and community voices at 0.5 credits per character (1 credit per 2 characters); some premium Voice Arena voices apply a credit multiplier on top of that base rate — for example, a 2x voice on 100 characters costs 100 credits (50 base × 2). Klone V2 Flash uses the same community voices at 1 credit per 8 characters, times the voice multiplier. Voices from the catalog show their multiplier; custom uploads and URLs use ×1. For example, 20 characters on a 7× voice costs 17.5 credits on Flash versus 70 on V2 Pro.

Question 3

Do credits expire?

Accepted Answer

Paid credits stay available until your plan period ends (renewal/end date in Console). Buy More Credits adds credits immediately, carries over your unused balance, and starts a fresh one-month period—so both your validity and next auto-renew date reset to one month from the purchase date. Monthly auto-renew resets your balance to the plan allowance each cycle; unused credits do not roll over. If the plan expires without payment, remaining credits are removed when your account downgrades to Free (8,000 credits).

Question 4

Can I buy more credits?

Accepted Answer

Yes. On your current plan, use Buy More Credits to recharge: your unused credits carry over onto the new balance, and a fresh subscription starts so your validity and next auto-renew date both reset to one month from the purchase date. To start or switch plans, choose another tier. For Enterprise, contact sales.

Question 5

What payment methods are accepted?

Accepted Answer

We accept credit/debit cards and international payment methods.

Question 6

What is your refund policy?

Accepted Answer

All sales are final. Once a payment is successfully processed and credits are added to your account, no refunds will be issued. Please ensure you select the correct plan before completing your purchase.

Our plans

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Enterprise

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